LMG Treks & Expeditions Ltd International Trip Booking Conditions

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Trade Name

LMG Treks & Expeditions Ltd of, 11 Hill Crescent, Brigham, Cumbria, CA13 0TR. 

Company Number: 11886955

 

How to Book

A non-refundable deposit is required (in UK Sterling), together with a completed booking form in order to secure your place. You will be invoiced for the deposit or final balance via pdf document. LMG Treks & Expeditions Ltd will then invoice you the total cost less the deposit paid. The balance of the holiday price is payable to LMG Treks & Expeditions Ltd, 56 days prior to departure. If you are booking fewer than 56 days prior to departure the FULL amount is payable. LMG Treks & Expeditions Ltd reserves the right to cancel your booking should payment be received late.

Please note that all payments are made to 'Trustees of PTS Air Travel Trust' and not directly to LMG Treks & Expeditions. In order for the company to be fully package travel regulation compliant we are required to add a form of consumer protection.

None of your money will be used for anything other than your holiday.

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We do not have direct access to your money and your money is separated from all other bookings

That money will remain in trust unless:

a. You require a refund or reimbursement

b. It is protected by insurance that covers the insolvency of the supplier and /or organiser (e.g. SFI)

c. Your travel agent has paid an ATOL protected wholesaler

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The payment details we send you for the 'Trustees of PTS Air Travel Trust' are for a HSBC bank, account ending 597 and Sort code ending 014.

Once the completed booking form and deposit is received your place will be confirmed and the contract is made.

Your Contract with LMG Treks & Expeditions Ltd

Details of what is included and not included in your contract with LMG Treks & Expeditions Ltd are shown in the Trip Overview. Please read this in full prior to booking.

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Cancellation by You

 If it becomes essential for you to cancel your tour, you must contact LMG Treks & Expeditions Ltd in writing immediately. Upon receipt of the written request cancellation will take effect. If cancellation occurs:

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More than 56 days before departure - Deposit and non recoverable costs (hotels etc) forfeited

Between 42 and 55 days before departure - 50% of the trip price and non-recoverable costs(hotels etc) will be forfeited

Between 41 and 31 days before departure - 75% of the trip price and non-recoverable costs (hotels etc) will be forfeited

Between 30 and 0 days before departure - 100% of the trip price and non-recoverable costs (hotels etc) will be forfeited

 

Cancellation by LMG Treks & Expeditions Ltd

We will not cancel your tour unless, we are forced to do so by circumstances beyond our control,

a) such as war, unrest or force majeure

b) As a result of flight cancellations

c) the minimum number of bookings required to operate the tour has not been reached (see minimum numbers clause)

If LMG Treks & Expeditions Ltd cancels your holiday you will be offered an alternative. If this alternative is not acceptable to you LMG Treks & Expeditions Ltd will refund the monies received in respect of the cost of the holiday (excluding Insurance Premiums). LMG Treks & Expeditions Ltd is not liable for any other expenses which you have incurred as a result of a booking that is cancelled by LMG Treks & Expeditions Ltd.

Surcharges

LMG Treks & Expeditions Ltd reserves the right to impose surcharges up to 6 weeks prior to departure due to unforeseen unfavourable exchange rate movements and increased transport costs. In this event you will only be charged the amount above 2% of the basic tour cost, and if the charge exceeds over 10% of the basic tour cost you may cancel your booking with LMG Treks & Expeditions Ltd, providing the company has written confirmation within 7 days of your being notified of the level of the surcharge. The cancellation will be governed by the same alternative tour and refund terms as above.

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Minimum Numbers

If the minimum number of clients for a tour as shown on our website has not been reached by six weeks before departure we reserve the right to cancel the tour and / or make significant modifications to the tour and / or make an additional charge to each person booked on the tour. 

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Other Activities

LMG Treks & Expeditions Ltd acts as an agent only in respect of all activities, whether or not included in the tour price, which are organised/operated by any other company. Your contract will be directly with the activity provider and their booking conditions will apply.

Alterations to Itinerary

Whilst we will always endeavour to stick to our planned itineraries this may not always be possible due to factors out with our control. Examples of this include adverse weather events (e.g. snow or rain), events out with our control (e.g. road closures, landslides, etc) Our Trip Overviews are to give you a guide of what to expect from your holiday but there will still be considerable flexibility when on tour. LMG Treks & Expeditions Ltd’s trip leader has the final say on any changes to any itinerary.

 

Tour Leader Authority

The decision of the leader as to the conduct, itinerary and objectives of the tour is final. If in the opinion of LMG Treks & Expeditions Ltd’s trip leader, a group member’s behaviour affects the safety, harmony or wellbeing of the group they have the right to decide on those individuals’ continued participation on that trip. If you are asked not to take any future part in a trip you will not be entitled to any refund.

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Client Etiquette

All clients are asked to behave in a manner that is within the laws of the country they are in.

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Leaving a Trip Mid Way

 Should you have to withdraw from a LMG Treks & Expeditions Ltd trip at any point, and for any reason, any duty of care / responsibility by LMG Treks & Expeditions Ltd, our Directors and staff, cease at the point at which a client leaves the trip. There is no automatic refund of monies paid for unused accommodation, meals or other services. Any additional services required by you, outside of those provided by the expedition, will fall to you to pay for.

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Insurance

A suitable insurance policy is mandatory for the full duration of the trip. A suitable policy is one that covers you for personal injury to yourself, your property and to third parties whilst participating in a LMG Treks & Expeditions Ltd trip. Specifically, we advise that you obtain a policy that covers you for any medical costs that you may incur in the country/s that you are visiting and also covers the cost of repatriation, death repatriation, helicopter or aircraft rescue, loss of luggage or equipment, cancellation or curtailments. Ensure that there are no exclusion clauses limiting protection for the type of activities included on your holiday. Your policy must cover you to the altitude you are trekking to. If, in the event of an emergency medical rescue or evacuation from a trip of you the client, either by foot, helicopter or otherwise the responsibility for the payment of such costs will lie with the you and will not be met by LMG Treks & Expeditions Ltd. We require your insurance details four weeks before your date of travel. Our recommended travel insurance provider is Campbell Irvine.

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Passports, vaccinations and visas

It is your responsibility to be in the possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the trip. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. All information on our website and other material is written, and provided, in good faith and is accurate to the best of our knowledge and experience. The client remains responsible for finding out any information necessary such as vaccinations, visa or immigration requirements. Please note at the current time the travel situation and Coronavirus is still very much changing. Any future developments may alter the Booking Conditions. If you're a UK citizen, a huge amount of information can be found at the FCDO website

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Good Health

Participants must be fit to take part in our holidays and it is up to each individual to choose a trip relative to their ability. Any client with a pre-existing medical condition must declare this at the time of booking. LMG Treks & Expeditions Ltd may request a medical statement from a GP confirming they are fit to participate. Clients must inform LMG Treks & Expeditions Ltd if there are any changes in medical conditions between booking the trip and actual departure.

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LMG Treks & Expeditions Ltd Responsibilities

Trekking and expeditioning is, by its intrinsic nature, a high risk activity. All participants take part at their own risk. LMG Treks & Expeditions Ltd, accept no liability for any accidents, injury or damage, to one’s person, personal property or to a third party, that may occur as a result of participating on one of our trips, regardless of how any such incident may occur. We shall not be liable for the theft of your belongings should such an incident occur. Where the company is found to be liable for any damages arising, these damages shall be limited to the price paid for the holiday. You are directed to the insurance clause within these booking conditions which confirms the insurance you need to have personally.

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Flights

LMG Treks & Expeditions Ltd sells Land Only adventure holiday packages. Therefore our holiday price does not include your flights but does include (where stated) a transfer from the airport to the designated meeting point. Joining the Trip – Land Only Our responsibility does not commence until the appointed time at the designated meeting point. If you fail to arrive on time LMG Treks & Expeditions Ltd is not responsible for any additional costs incurred. If the main group flight is delayed to the local joining point, the tour shall not be deemed to have begun until the arrival of the majority of the group. (A majority classes as 51%of the overall group by number)

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Accommodation

 All accommodation (serviced, lodge, auberge, agrotourism, gite, camping or other) used in our holiday packages (unless otherwise specified) is sold on a twin occupancy basis. The working detail of this is:

a) If travelling by yourself you will be rooming with a member of the same sex.

b) Should there be an odd number of same sex clients our policy is to use a triple room where this is a workable option. Where this is not possible a “forced single” room will be made available to a client at no additional cost.

c) Should you wish single room accommodation this must be specified at the time of booking and will occur an additional specified charge.

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Provision of Information

All information on our website and other material is written, and provided, in good faith and is accurate to the best of our knowledge and experience. However, the nature of rapid development in all countries can mean that what was an excellent jeep trail, for example, can become a sealed road some weeks or months later.

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Promotional Images

Any likeness or image of you secured or taken on any of our trips may be used by LMG Treks & Expeditions Ltd without charge in all media for promotional materials of any kind, such as brochures, website, slides, video shows and the internet related to LMG Treks & Expeditions Ltd.

  

Complaints

 If you have a complaint about your holiday, you should communicate this to the trip leader so that remedial action can be taken where possible. You must notify LMG Treks & Expeditions Ltd in writing within 14 days of the trips completion, if your complaint was not resolved to your satisfaction.

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Jurisdiction Clause

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes and claims).